Cabin Crew Mentor (Flight Purser - CMFP)

1w1 week ago

HK Express

Hong Kong, HK · Full-time · HK$400,000 – HK$600,000

About this role

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value and affordable fares on one of the youngest and most modern aircraft fleets in the world. We love to travel and discover new places across Asia’s most diverse and dynamic region. Everything we do is focused on encouraging the spirit of adventure.

The Cabin Crew Mentor reports to the Assistant Manager, Cabin Crew for performance and people issues of the Flight Attendant team. Accountable for the team’s performance, especially new joiners, provide coaching to ensure full compliance with service and safety standards. Conduct monthly Team Flying and regularly meet members for coaching and follow-up.

Engage, motivate, and build team spirit; meet each FA at least once a year. We have a diverse and vibrant team that embodies the adventurous spirit of our customers and loves to travel too. Disseminate company information and perform ground and flying duties.

Provide feedback to the Assistant Manager and Cabin Crew Management Team on overall performance, promotion suggestions, and development opportunities. Join us in this journey to make your career even more fulfilling and rewarding. Perform ad-hoc projects and one day of Office Duty per month.

Requirements

Minimum 1 years’ working experience in aviation industry with supervisory role preferably with 2 years of flying experience in HK Express
Ability to inspire, build trust and respect among the crew community
Ability to coach, motivate and develop others
Excellent communication and interpersonal skills
Ability to prioritize and multitask
Ability to work under pressure

Responsibilities

Report to the Assistant Manager, Cabin Crew for any performance or people issues of the Flight Attendant (FA) team
Manage and lead FA team's performance, especially new joiners, and provide coaching to ensure compliance with service and safety standards
Conduct monthly Team Flying with the respective FA team and regularly meet members to provide coaching and follow up on issues
Engage, motivate, and build team spirit of the team; meet each FA at least once a year
Provide feedback to the Assistant Manager, Cabin Crew and Cabin Crew Management Team on performance, promotion suggestions, and development opportunities
Disseminate the company’s information
Perform ground duty (1 day of Office Duty per month)
Perform flying duty