Dispatcher

1w1 week ago

FedEx

MX · Full-time · MXN 240,000 – MXN 360,000

About this role

FedEx Express Latin America and Caribbean Division offers employment in aviation logistics. This Dispatcher role involves completion of administrative tasks and coordination relating to front-line operation, including data entry, ramp activities, sort activities, trace activities, despatch activities, and local customer service. Majority of time is spent on office-based activities.

Under general supervision, dispatch couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service. Monitor and evaluate route loads to ensure balance of workload, flexibility of workforce, reassignments, and coverage in event of breakdowns. Organize pick-up/delivery requests according to location and reroute couriers when necessary.

Handle all customer incoming calls on pickup/delivery related matters and communicate with station personnel or customers on estimated time of arrival and concerns. Remain knowledgeable on city geography and traffic flow to provide directions as needed. Maintain Station Ops. Manager updated on workforce and service conditions, providing reliability and fleet adjustments.

FedEx is consistently recognized as a world-class company and great place to work, with awards like 2020 Fortune’s World Most Admired Companies (14th) and 2019 Fortune’s Best Places to Work (15th). View current opportunities matching interests in aviation industry operations.

Requirements

Bachelor degree/Equivalent
Proficiency in English (450 TOEIC points)
Minimum of eighteen (18) months as Courier or Service Agent within FEC
Knowledge of city geography and traffic flow
Knowledge of FEC features of service
Valid Drivers License and good driving record
Good communications skills written and verbal
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Responsibilities

Dispatch couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service
Monitor and evaluate route loads to ensure balance of workload, flexibility of workforce, reassignments, and coverage in event of breakdowns
Organize pick-up/delivery requests for customers according to location and reroute couriers when necessary
Handle all customer incoming calls on pickup/delivery related matters
Communicate with station personnel or customers as to estimated time of arrival and other related questions or concerns
Remain knowledgeable on city geography and traffic flow to provide directions to customer locations as needed
Maintain Station Ops. Manager updated regarding pertinent workforce and service conditions and provide service reliability and fleet adjustments

Benefits

2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 FedEx LAC included in GPTW’s Best Workplaces in Latin America Ranking (24th)
FedEx Mexico included in GPTW Ranking for 18th consecutive years
FedEx Mexico received CEMEFI Certification for 13th consecutive years as socially responsible