Ramp Agent

Ramp Agents provide ground support for inbound and outbound aircraft. Responsibilities include baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning aircraft interiors. Safety of personnel, passengers, equipment, and aircraft remains the top priority at all times.

Daily tasks involve loading, unloading, and transporting passenger baggage, U.S. Mail, freight, and express parcels across airport locations. Agents operate servicing equipment for electrical power, engine starts, lavatories, water, and deicing. They guide aircraft safely using visual, hand, verbal, and electronic communications.

Work occurs in varied climatic conditions, from extreme heat over 100 degrees to cold below 0, including high winds, rain, ice, and snow. Agents perform repeated heavy lifting up to 70 lbs, bend, stand, and sit throughout shifts. They assist disabled passengers and manage non-routine situations like flight delays and weather issues.

Agents pull computer work assignments, complete reports accurately, and maintain work areas. They adhere to FAA, airline, company, and airport regulations while projecting a positive image. Participation in meetings and inservices supports ongoing performance and policy adherence.